Care of the Chromebook
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Precautions:
  • Do not peel off the barcode or identifying labels.  Do not add any stickers, drawings etc. on the Chromebook.
  • Do not leave the Chromebook unattended.
  • Do not loan your Chromebook or charger to anyone.
  • Do not allow pets near your device.
  • Do not eat or drink while using the Chromebook or have food or drinks in close proximity to the device.
  • Do not carry the Chromebook while open.
  • Do not carry the Chromebook by the screen.
  • Do not put anything heavy on top of the Chromebook.
  • Do not leave the device in a vehicle.
  • Do not remove the rubber from the Chromebook casing.
  • Do not remove the keyboard keys.
  • Do not leave the Chromebook on a bed or sitting area.
  • Do not leave the Chromebook on the floor.
  • Do not leave the Chromebook near table or desk edges.
  • Do not leave the Chromebook outside or use near water such as a pool.
  • Make sure the keyboard is clear before closing the lid (e.g. pens, pencils, earbuds, phone, etc.).​
  • Devices should be securely stored and not in use when walking in the school hallways.
Common Causes for Broken Chromebooks
  • Carrying Chromebooks with lid open:  ​Chromebooks power up quickly, so it is safer to shut the lid when transporting.
  • Carrying Chromebooks by the screen:​  Too much pressure by your fingers causes damage to the LCD in the screen.
  • Not gently removing headphones or earbuds:  Headphone jacks can easily break off in the Chromebook.  When this happens, t​he entire motherboard has to be replaced ($120.00)
  • Closing the lid with pencils, earbuds and cords, pens, etc. laying on the keyboard.  Closing the lid with items on the keyboard will damage the LCD screen.
  • Leaving the Chromebook on the floor or sitting areas like chairs or couches.  Chromebooks can get stepped on and/or sat on and crushed.
  • Not carefully protecting the Chromebook in bookbags.  Chromebooks are also damaged when bookbags are thrown on the floor.  Also items in the bookbags can crush the Chromebook.  Ports are also easily damaged when items on the bookbags are accidentally jammed into the ports.
  • Having food or drinks near the Chromebook. Liquids and food get inside the keyboard causing the keyboard to have to be replaced.
HelpDesk
If students have issues with their Chromebooks, they can go to the Chromebook Clinic office in the Media Center for assistance.  Students can also submit a HelpDesk ticket by going to https://portal.walton.k12.ga.us/helpdesk.  Someone from the Media Center staff will respond to the requests.